FAQ

We ship to all 50 US states plus Puerto Rico. International shipping is available to Canada, the UK, EU, Australia and New Zealand. Transit times vary from 2 business days domestically to 7–14 days internationally depending on customs.

You have 30 days from delivery to return unworn shoes in original condition with tags and packaging intact. Returns are free within the contiguous US. Exchanges can be made through a new order; we refund the original purchase once the return is received and inspected.

Remove loose dirt with a soft brush, then wipe with a damp cloth and mild soap. Avoid machine washing or direct heat. For leather models, condition the upper every few months to maintain softness and color depth.

Every AEROFORM product is covered by a one-year manufacturing defect warranty from the date of purchase. Normal wear and tear, abrasion from trail use, and cosmetic damage from misuse are not covered. Contact support with your order number to start a claim.

We process orders within a few hours. If you need to change or cancel, contact us as soon as possible. Once an order enters the fulfillment queue, we cannot guarantee changes, but we will do our best to intercept it before dispatch.